FREQUENTLY ASKED QUESTIONS

Daily Credits: Automatically issued every day. Valid for 1 day only and do not carry over. Not tied to membership status.

Event Credits: Granted through promotional events. Typically valid for 30 days (refer to specific event terms). Not tied to membership status.

Membership Credits: Automatically issued monthly upon subscribing to a paid plan. Valid for 30 days from the date of issuance. Remaining membership credits are forfeited upon membership expiration or refund.

Top-up Credits: Purchased by paid subscribers. Valid for 360 days from the date of purchase. Not tied to membership status. Non-refundable.

Credits cannot be exchanged for subscription time, transferred to another account, or redeemed for cash.

Expiration reminders: The Usage popup shows eligible bonus or purchased credits expiring within the next 7 days (Daily Credits are not included). Check your balance regularly to avoid expiration.

Deduction order: Credits expiring soonest are used first. The default order is Daily Credits → Event Credits → Membership Credits → Top-up Credits.

Creative chat: Regular text-only conversations consume only a small number of credits. Usage may vary depending on the selected text model, conversation length, task complexity, and context history.

Music creation: Credits power the entire music creation workflow, including file analysis and task processing, music composition planning, lyrics generation, web search and research, and final music generation.

Music video (MV) creation: Credit usage depends on the number of keyframes generated, generation attempts and iterations, and the final MV generation.

Consumption is also affected by the length and complexity of your input, the size of uploaded files, the number of conversation rounds, and context depth. You can open the Model menu in the chat box and select Music, Image, Video, or Text to view the estimated credit consumption for different features and models. Simple rule: more complex tasks and richer content require more credits.

The number depends on your available credit balance, the selected model, the generation task and settings, and the length of the song or music video. Credits are consumed based on the model and the songs, characters, keyframes, and video clips you generate.During the creation process, you will see a notice when an action will consume credits.

You can view detailed credit usage in two locations: on the project page, check the top-right corner of any project; in the Personal Center, navigate to "Credits → Usage" for comprehensive history.

Registering multiple accounts may trigger Tunee's risk-control policy, in which case Daily Credits will not refresh. If you have not registered multiple accounts, please refresh the page and check your balance again.

You can subscribe to or upgrade a paid plan, purchase additional credits separately, or join occasional community events to earn bonus credits.

Tunee does not deduct credits for failed generations. Check the credit-usage details in the top-right corner — a failed attempt should not appear as a deduction.

If a retry successfully creates a new result, it may be treated as a new generation task and may consume credits based on the selected model and settings.

Direct downgrades are not currently supported. For example, to move from Plus to Basic, cancel renewal of Plus first. After cancellation, the current plan remains active until the billing cycle ends, and you can subscribe to the lower-tier plan only after that cycle ends.

Upgrading on the web usually only requires paying the price difference. Credits are issued immediately after payment, and future renewal dates are recalculated from the upgrade date.

Monthly-monthly; Monthly-annual：

Price difference = upgraded fee - current fee ； Credits issued after upgrade = upgraded monthly credits - current monthly credits

Annual-annual：

Price difference = annual fee after upgrade - current annual fee × (unused months / 12) 「The current month counts as already consumed.」

Credits issued after upgrade = upgraded monthly credits issued in full immediately, with no deduction for the current month’s existing credits.

Tunee supports Apple Pay, Link, Visa, Mastercard, American Express, UnionPay and other credit/debit cards, as well as Alipay. Available options may vary by region and device.

Subscriptions are billed in advance based on your selected billing period and automatically renew at the current price. Your payment method is charged at the start of each new term.

To prevent future renewals, cancel anytime via "Profile Picture → Credits → Usage → Manage → Subscription Info → Cancel renewal".

Go to "Profile Picture → Credits → Usage → Manage" to open Subscription Info. If "Cancel renewal" is visible, auto-renewal is still active. After cancellation, the page will show when your current subscription ends, and your membership benefits will remain available until that date.

Go to "Profile Picture → Manage Account → Usage → Manage" to find and download invoices. Your invoice is also automatically sent to the email address used during purchase.

To change the billing name shown on future invoices, go to "Profile Picture → Credits → Usage → Manage → Billing Information → Manage" and click "Update information".

If you wish to request a refund, please submit your request through the channel used for the original purchase:

1. Purchases Made via Tunee Web

To request a refund for a Web purchase, log in to Tunee, click your profile picture, and select Feedback, or click here to submit your request directly.

Refund Period: Users in the European Union, Turkiye, and the United Kingdom may request a refund within 14 days of purchase, subject to applicable local laws and regulations. Users in other regions may request a refund within 7 days of purchase. Refund requests submitted after the applicable period will not be accepted.

Refund Policy: If the purchased benefits have not been used, you may request a full refund. If they have been partially used (0%-50%), the refund will be calculated based on the unused portion. No refund will be available if more than 50% of the benefits have been used. Refund requests may also be denied if the account is involved in suspicious activity, violates the Tunee Terms of Service, or an appeal against an account suspension or ban is unsuccessful.

2. Purchases Made via Apple or Google Play

iOS and Google Play use their own payment systems. Tunee is unable to initiate or approve refunds on your behalf. Please submit your refund request directly through the relevant platform. Refund eligibility, refund amounts, and processing times are subject to the applicable platform's policies:

iOS: Request a refund for apps or content that you bought from Apple

Google Play: Request a Google Play refund

3. Credit packs are non-refundable once purchased.

4. Important Refund Information

• Fees: Tunee does not charge any refund service fees. However, fees charged by payment service providers, banks, or other third parties are beyond our control, and we cannot determine whether such fees are refundable. Fees charged by certain payment channels may range from approximately 6% to 30%, subject to the actual settlement amount.
• Once your refund request is accepted for processing, your membership benefits and remaining credits will be frozen. After the refund process is completed, your account will be reverted to the free plan.

Usually not. Credits are a digital virtual service and are generally non-refundable once purchased or consumed. AI-generated results may vary between attempts. Differences in quality or prompt interpretation are common across AI tools and are not considered system errors.However, if credits were lost due to a confirmed system crash, server error, or technical failure, you can submit a review request through "Feedback".

Go to "Profile Picture → Manage account → Edit Profile → Delete". Confirm the warning, select "Permanently delete my account", and click "Delete My Account".

Account deletion is permanent and removes all account data, songs, credits, and remaining plan benefits.