FREQUENTLY ASKED QUESTIONS

Daily Credits: Automatically issued every day. Valid for 1 day only and do not carry over. Not tied to membership status.

Event Credits: Granted through promotional events. Typically valid for 30 days (refer to specific event terms). Not tied to membership status.

Membership Credits: Automatically issued monthly upon subscribing to a paid plan. Valid for 30 days from the date of issuance. Remaining membership credits are forfeited upon membership expiration or refund.

Top-up Credits: Purchased by paid subscribers. Valid for 360 days from the date of purchase. Not tied to membership status. Non-refundable.

Credits cannot be exchanged for subscription time, transferred to another account, or redeemed for cash.

Expiration reminders: The Usage popup shows eligible bonus or purchased credits expiring within the next 7 days (Daily Credits are not included). Check your balance regularly to avoid expiration.

Deduction order: Credits expiring soonest are used first. The default order is Daily Credits → Event Credits → Membership Credits → Top-up Credits.

Creative chat: Regular text-only conversations consume only a small number of credits. Usage may vary depending on the selected text model, conversation length, task complexity, and context history.

Music creation: Credits power the entire music creation workflow, including file analysis and task processing, music composition planning, lyrics generation, web search and research, and final music generation.

Music video (MV) creation: Credit usage depends on the number of keyframes generated, generation attempts and iterations, and the final MV generation.

Consumption is also affected by the length and complexity of your input, the size of uploaded files, the number of conversation rounds, and context depth. You can open the Model menu in the chat box and select Music, Image, Video, or Text to view the estimated credit consumption for different features and models. Simple rule: more complex tasks and richer content require more credits.

The number depends on your available credit balance, the selected model, the generation task and settings, and the length of the song or music video. Credits are consumed based on the model and the songs, characters, keyframes, and video clips you generate.

Open the Model menu in the chat box and select Music, Image, Video, or Text to view the estimated credit consumption for different features and models before generation.

You can view detailed credit usage in two locations: on the project page, check the top-right corner of any project; in the Personal Center, navigate to "Credits → Usage" for comprehensive history.

Registering multiple accounts may trigger Tunee's risk-control policy, in which case Daily Credits will not refresh. If you have not registered multiple accounts, please refresh the page and check your balance again.

You can subscribe to or upgrade a paid plan, purchase additional credits separately, or join occasional community events to earn bonus credits.

Tunee does not deduct credits for failed generations. Check the credit-usage details in the top-right corner — a failed attempt should not appear as a deduction.

If a retry successfully creates a new result, it may be treated as a new generation task and may consume credits based on the selected model and settings.

Direct downgrades are not currently supported. For example, to move from Plus to Basic, cancel renewal of Plus first. After cancellation, the current plan remains active until the billing cycle ends, and you can subscribe to the lower-tier plan only after that cycle ends.

Upgrading on the web usually only requires paying the price difference between the new and old plans. New plan credits are issued immediately after payment, and future renewal dates are recalculated from the upgrade date.

Example: you start a Basic monthly plan on the 1st and upgrade to Plus monthly on the 15th — the price difference is $20, 2,200 credits are added immediately after payment, and the next Plus renewal falls on the 15th of the following month.

Tunee supports Apple Pay, Link, Visa, Mastercard, American Express, UnionPay and other credit/debit cards, as well as Alipay. Available options may vary by region and device.

Subscriptions are billed in advance based on your selected billing period and automatically renew at the current price. Your payment method is charged at the start of each new term.

To prevent future renewals, cancel anytime via "Profile Picture → Credits → Usage → Manage → Subscription Info → Cancel renewal".

Go to "Profile Picture → Credits → Usage → Manage" to open Subscription Info. If "Cancel renewal" is visible, auto-renewal is still active. After cancellation, the page will show when your current subscription ends, and your membership benefits will remain available until that date.

Go to "Profile Picture → Manage Account → Usage → Manage" to find and download invoices. Your invoice is also automatically sent to the email address used during purchase.

To change the billing name shown on future invoices, go to "Profile Picture → Credits → Usage → Manage → Billing Information → Manage" and click "Update information".

To request a refund, please submit your request through "Feedback" in Tunee.

Refund request timeframe: Users in the EU, Turkey, or the UK may request a subscription cancellation and refund within 14 days of purchase; when submitting, clearly state that you are applying under EU, Turkish, or UK consumer protection regulations. In other countries and regions, monthly and annual memberships accept refund requests within 7 days of purchase. Individual song copyright purchases are non-refundable.

How the refund amount is calculated: If no credits have been used, you will receive a full refund minus applicable payment processing fees. If 1–80% of your membership subscription credits have been used, the refund is calculated based on the proportion of unused credits, minus applicable payment processing fees. If usage exceeds 80%, Tunee is unable to provide a refund.

Important notes: All refunds are subject to deduction of payment processing fees, including Stripe fees and handling charges. Approved refunds are returned via your original payment method within approximately 7 business days. Upon refund approval, corresponding membership benefits and remaining credits will be revoked. Refund requests may be denied if your account shows abnormal activity or violates Tunee's terms of service.

Usually not. Credits are a digital virtual service and are generally non-refundable once purchased or consumed. However, if credits were lost due to a confirmed system crash, server error, or technical failure, you can submit a review request through "Feedback".

Go to "Profile Picture → Manage account → Edit Profile → Delete". Confirm the warning, select "Permanently delete my account", and click "Delete My Account".

Account deletion is permanent and removes all account data, songs, credits, and remaining plan benefits.